Sarah Lopez Creative Policies
Effective Date: 03/25/2025
Contact Information
Website: sarahlopezcreative.com
Phone Number: 619-227-1713
Address: 347 1/2 3rd Ave Suite 201E, Chula Vista, CA 91910
Email: [email protected]
Privacy Policy
At Sarah Lopez Creative, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information.
1. Information We Collect
Personal Information: Name, email address, phone number, mailing address, payment details.
Non-Personal Information: Browser type, IP address, pages visited, and other analytical data.
2. How We Use Your Information
To provide and manage our services.
To process transactions securely.
To communicate with you regarding your projects.
To improve our website and services.
3. Information Sharing
We do not sell or rent your personal information.
We may share information with trusted partners to assist in providing services, under confidentiality agreements.
We may disclose information if required by law.
4. Data Security
We implement industry-standard security measures to protect your information.
Despite our efforts, no method of transmission over the Internet is 100% secure; thus, we cannot guarantee absolute security.
5. Your Choices
You may opt-out of receiving promotional communications from us.
You can access and update your personal information by contacting us at [email protected].
6. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
Refund Policy
At Sarah Lopez Creative, we strive to deliver exceptional creative services tailored to your needs. Due to the customized nature of our work, our refund policy is as follows:
- Non-Refundable Deposit: A non-refundable deposit of 50% of the total project cost is required to initiate all projects. This deposit secures your project in our schedule and covers initial consultation and planning.
- Cancellation Before Project Commencement: If you choose to cancel your project before any work has begun, you may be eligible for a refund of any payments made, excluding the non-refundable deposit.
- Cancellation After Project Commencement: If you cancel the project after work has started, you will be responsible for payment covering the work completed up to the point of cancellation. This amount will be determined based on the percentage of the project completed and any expenses incurred.
- Completed Projects: Once a project is completed and delivered, no refunds will be issued.
To request a cancellation or discuss a refund, please contact us at [email protected] with your project details. We will review your request and respond within 3-5 business days.
Cancellation Policy
We understand that plans can change, and we aim to accommodate our clients as much as possible. To ensure efficient scheduling and resource allocation, our cancellation policy is as follows:
- Notice Period: Clients may cancel or reschedule their project or service appointment by providing at least 7 business days’ notice prior to the scheduled start date.
- Late Cancellations: Cancellations made with less than 7 business days’ notice may incur a cancellation fee of 25% of the total project cost. This fee compensates for time allocated and resources committed to your project.
- No-Shows: Failure to appear for a scheduled meeting or failure to provide necessary information to commence the project without prior notice will be considered a no-show. No-shows may result in forfeiture of the project deposit and may require payment in full before rescheduling.
To cancel or reschedule a project, please contact us as soon as possible at [email protected] or 619-227-1713. We will make every effort to accommodate your needs while considering our scheduling commitments.
Fulfillment Policy
At Sarah Lopez Creative, we are dedicated to providing high-quality creative services. This Fulfillment Policy outlines our processes for delivering services, handling cancellations, and issuing refunds.
Service Delivery:
- Upon agreement on the scope of work, we will provide an estimated timeline for project completion.
- Regular updates will be communicated to ensure transparency throughout the project.
Cancellations:
- Clients may cancel services up to 7 days before the scheduled start date without incurring any fees.
- Cancellations made less than 7 days before the project commencement may be subject to a cancellation fee of 25% of the total project cost.
Refunds:
- If a project is canceled prior to commencement, a full refund will be issued, minus any applicable cancellation fees.
- Once work has begun, refunds will be prorated based on the amount of work completed up to the cancellation date.
- No refunds will be issued for completed projects.
For any questions or to request a cancellation, please contact us at [email protected].
